Price Of Products And Delivery Charges
Where to find the price for the product. The prices of the products will be as quoted on our website at the time you submit your order. We take all reasonable care to ensure that the prices of products are correct at the time when the relevant information was entered onto the system. However, please see below for what happens if we discover an error in the price of the product(s) you ordered.
We will pass on changes in the rate of VAT. The price of a product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.
Delivery Charges. The price of a product does not include delivery charges. Our delivery charges are as advised to you during the check-out process before you confirm your order. To check relevant delivery charges, please refer to our Delivery page.
What happens if we got the price wrong. Our site contains a large number of products. It is always possible that, despite our reasonable efforts, some of the products on our website may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
- Where the product's correct price is less than the price stated on our website, we will charge the lower amount when dispatching the Products to you;
- Where the product's correct price is higher than the price stated on our website, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or to cancel your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled, refund any sums you have paid and notify you in writing.
Obvious pricing errors. If a pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect price and may cancel your order, refund any sums you have paid and require the return of any products provided to you
When & How To Pay
You can pay for products using a debit card or credit card, a Cotswold Outdoor gift voucher, gift card or via PayPal.
Payment for the products and all applicable delivery charges must be paid before you receive the products. An authorisation request for payment may appear on your statements but we will not charge your debit card or credit card until we dispatch your order or, in the case of Click and Collect orders when you collect the product(s) from your nominated store.
Please see below for Special Orders.
Gift vouchers, gift cards and eVouchers are subject to their own specific terms and conditions.
Gift Cards can be purchased to any value between £5 and £1,000 and can be redeemed in multiple purchases until the balance is used. Gift Cards will expire 12 months after the date of purchase. Gift Cards presented after their expiry date will be treated as void and are non-exchangeable and non-refundable.
To check the balance remaining of your gift card ask in store or contact customer services.
Gift Cards cannot be returned or refunded, except in accordance with your legal rights. They should be treated as cash, as we are unable to replace a gift card if lost or stolen. We reserve the right to refuse to accept a Gift Card which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.
E-vouchers are usually automatically generated and emailed within an hour of purchase, however, to protect our customers, payment checks may be made and this may delay the voucher being sent.
Cotswold Outdoor eVouchers can be purchased for any value. For purchases in store, where eVouchers offered have a greater value than the goods being purchased, no change will be given above £4.99. E-vouchers are single-use only, this means that if the value of the items purchased is lower than the value of the gift vouchers, the remaining balance will be lost. Please keep this in mind before making your purchase. Multiple eVouchers may be redeemed in the same transaction up to the value of the goods being purchased.
eVouchers will expire 12 months from the date marked on the eVouchers. eVouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable.
eVouchers cannot be returned or refunded, and orders cannot be cancelled, except in accordance with your legal rights. They should be treated as cash, as we are unable to replace an eVoucher if lost or stolen. We reserve the right to refuse to accept an eVoucher which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.
If your payment is declined by your credit card provider or your bank. Your credit card provider or, your bank may charge you a fee. The amount of that fee is beyond our control. Where we incur any fee as a result of a declined payment you must reimburse us for the fee we incur.
We can charge interest if you pay late. If you do not make payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
What to do if you think a payment is wrong. If you think a payment is wrong, please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.