Missing, incomplete, or damaged orders

If your order is incomplete, please bear in mind that products may be sent out from multiple locations such as one of our stores and warehouse so arrive separately; please allow a little extra time before contacting us.

For more information, you can view your order status online by signing into your account and selecting My orders.

For damaged products, incomplete orders or dispatched orders that don't arrive within the expected time period, please contact our Customer Services team.

If you prefer, you can also return damaged goods to us via the returns process or through one of our stores.

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