We can only perform exchanges in one of our stores. They can be done in any Cotswold Outdoor, Runners Need or Snow + Rock store. 

Items must be in a new and unused condition, with their original packaging and tags. 

Full-priced products can be returned for refund within 30 days of purchase (100 days for Explore More members).

For Sale/clearance products, the return must be made within 14 days of purchase. For in-store purchases, a credit note will be issued to use against a future purchase.

Credit notes are valid for 6 months from date of issue.

If the store does not have available stock, we can arrange a home delivery or click and collect from one of our stores. 

Products purchased in our Outlet stores are final and non-returnable. We do not accept returns or exchanges for change of mind or unwanted items.