Products sold can be returned for a refund within 100 days of the original purchase date. This is 30 days for non-Explore More members.
This benefit also allows products to be exchanged in-store. (Products cannot be exchanged online.)
Explore More members do not need to retain their store receipt for returns made in-store, only to present their Explore More card or confirm their details in-store to locate the original purchase on our system.
For purchases online or returned to our warehouse, please complete and include the returns form, receipt or your Explore More account information including details of the products being returned and the reason. Full details can be found on our website.
All Products returned, must be in a new and unused condition with all original labels in place and in their original packaging.
Please note that for the safety of all our customers, we are unable to accept returns or refund or exchanges on any new or unused climbing equipment or helmets bought in a store, once they have left our premises.