Items That Cannot Be Returned

Please note that for the safety of all our customers, we are unable to exchange or issue a refund for any new or unused climbing equipment and all helmets (including ski) bought in a store, once they have left our premises. Please note you will also not be able to return any food or gas purchases. We will only accept swimwear and underwear returns if brand new and still in the box or with hygiene strips still in place. Headphones will be accepted if they are in a new and unused condition still in the box.

Please bear this in mind before you make your purchase. This does not affect your statutory rights.

Unfortunately, we are unable to accept returns for faulty items purchased from any other retailer. In this instance please contact the retailer that you purchased the item from.

Consumer Right To Cancel

If you wish to exercise your rights to cancel your order under the Consumer Contracts Regulations, you need to inform us in writing, (by letter, email or by completing the returns form on your delivery note) and send this with the new and unused product(s), (in their original packaging with all labelling attached), within 14 days from the date you receive your goods. We will refund you the costs of the goods including the original postage cost paid, but you will need to pay the cost to get the goods back to us.

Any climbing equipment or helmets bought online can be returned for refund within 14 days from the date you received the goods. This does not apply for goods purchased in-store.

For further detail please see our Ordering & Cancelling Orders policy.

If in doubt, please contact our Customer Services team before you make your purchase. This does not affect your statutory rights.

Did this article answer your question?