Pricing & Payments Terms & Conditions

Price Of Products And Delivery Charges

Where to find the price for the product. The prices of the products will be as quoted on our website at the time you submit your order. We take all reasonable care to ensure that the prices of products are correct at the time when the relevant information was entered onto the system. However, please see below for what happens if we discover an error in the price of the product(s) you ordered.

We will pass on changes in the rate of VAT. The price of a product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.

Delivery Charges. The price of a product does not include delivery charges. Our delivery charges are as advised to you during the check-out process before you confirm your order. To check relevant delivery charges, please refer to our Delivery page.

What happens if we got the price wrong. Our site contains a large number of products. It is always possible that, despite our reasonable efforts, some of the products on our website may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:

  • Where the product's correct price is less than the price stated on our website, we will charge the lower amount when dispatching the Products to you;
  • Where the product's correct price is higher than the price stated on our website, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or to cancel your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled, refund any sums you have paid and notify you in writing.

Obvious pricing errors. If a pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect price and may cancel your order, refund any sums you have paid and require the return of any products provided to you

When & How To Pay

You can pay for products using a debit card or credit card, a Cotswold Outdoor gift voucher, gift card or via PayPal.

Payment for the products and all applicable delivery charges will be taken once your order has been completed at the checkout. 

Please see below for Special Orders. 

Gift vouchers, gift cards and eVouchers are subject to their own specific terms and conditions.


Gift cards and eVouchers can be purchased for any value between £5 and £1000 and can be redeemed across multiple purchases until the balance is used. Gift Cards and eVouchers expire 12 months after the date of purchase. Any Gift Card or eVoucher presented after their expiry date will be treated as void.


Gift Cards and eVouchers are non-refundable and cannot be used for exchanged for product or cash. Orders for eVouchers cannot be cancelled, except in accordance with your legal rights. Gift Cards and eVouchers should be treated as cash and as such we cannot replace lost, stolen or damaged Gift Cards or eVouchers. We reserve the right to refuse a Gift Card or eVoucher which is deemed to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.


eVouchers are digitally generated and usually emailed within an hour of purchase, however, to protect against fraud, payment checks may be made which can cause a delay in the eVoucher being sent to the registered email address.


Gift Cards and eVouchers can be redeemed online or in-store at Cotswold Outdoor or through our sister brands Runners Need and Snow+Rock


If your payment is declined by your credit card provider or your bank. Your credit card provider or, your bank may charge you a fee. The amount of that fee is beyond our control. Where we incur any fee as a result of a declined payment you must reimburse us for the fee we incur.

We can charge interest if you pay late. If you do not make payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

What to do if you think a payment is wrong. If you think a payment is wrong, please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.

Special Orders

If we do not stock your preferred product, we can try to obtain the item direct from the supplier. However, the terms and conditions will differ between a standard stock order and a special order in the following ways:

  • If ordering in store, the store will require a 25% deposit on the product.
  • Delivery can take 2 to 3 weeks, but we will do our best to give you an indication of how long we expect the order to take.
  • If we are unable to source the product you require, we will notify you of this and refund any monies paid.
  • You need to be exact on your preference of colour and size. Any special order items are those that are being manufactured especially for you, which means that you will not have the right to cancel the order, once it is placed.  If you decide that you do not want the product after you have placed the order we will retain any deposit monies paid and reserve the right to charge you the cost price to us in obtaining the item for you.
  • No discount can be redeemed against a special order.
  • The supplier may charge a postal cost for a one-off order and small order charge may also be included.  We will notify you of these costs as soon as we are aware of them.

Please contact us to discuss ordering a special order product and the costs of doing so.

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