Free Next Day or Named Day delivery on orders over £100
Next day (order by 7 pm Monday - Saturday, 12 pm on Sunday) and Named day - £5.95
Your available delivery options will always be shown to you on the product page and in the checkout. We're sorry that we’re unable to offer all premium delivery services to all postcodes on all products; see Delivery exceptions & restrictions further down the page.
Our courier delivers next day or on a day of your choice 6 days a week (not including Sundays), 7.30am - 9 pm. Order by 7 pm if you want next day delivery.
When you order, your order will aim to be delivered:
- Before 7 pm Tuesday 7:30 am - 9 pm
- After 7 pm Wednesday 7:30 am - 9 pm
- Before 7 pm Wednesday 7:30 am - 9 pm
- After 7 pm Thursday 7:30 am - 9 pm
- Before 7 pm Thursday 7:30 am - 9 pm
- After 7 pm Friday 7:30 am - 9 pm
- Before 7 pm Friday 7:30am - 9pm
- After 7 pm Monday 7:30am - 9pm
Friday - Saturday
- Monday 7:30 am - 9 pm
- Before 12 pm Monday 7:30 am - 9 pm
- After 12 pm Tuesday 7:30 am - 9 pm
HOW WILL YOU ENSURE MY HIGH-VALUE ITEM IS DELIVERED SAFELY?
We’ll send you an email explaining how to track your item, and letting you know when it will be delivered.
If no-one is at home, the courier will attempt to leave smaller parcels with a neighbour. The courier will post a card through your door with further delivery instructions if they're unable to complete delivery, or if they leave the parcel with a neighbour.
The courier will attempt to make delivery twice. After this, if the item is small and light the courier will leave it with a local pick-up shop and notify you of the location where it will be held for you before returning it to our warehouse after a certain period of time.
CAN YOU NOTIFY ME WHEN YOU’RE ON YOUR WAY?
The courier company will send you an email and a text message (as long as you provided a valid phone number and email address when you placed the order).
I NEED SUPPORT WITH MY DELIVERY AS THERE’S BEEN A MISTAKE WITH MY ORDER, OR IT HASN’T YET BEEN DELIVERED.
If your delivery is overdue, or any mix-up has occurred, or your items have been accidentally damaged in transit, call our Customer Services team for assistance.
I ORDERED SEVERAL ITEMS AT ONCE. WILL THEY ALL ARRIVE TOGETHER?
Your products may arrive separately or from different couriers, but don’t worry; you won’t be charged for additional deliveries.
Please wait until your expected delivery time has passed before contacting us if you've not received all the items on your order.
ARE THERE ANY PLACES WHERE THE SERVICE ISN'T AVAILABLE?
Daily next/named day delivery services are not available for the following postcodes: AB31-AB38, AB41-AB56, FK17-FK21, GY, HS1-9, IM, IV, JE, KA27-KA28, KW0-KW17, PA20-PA78, PH15-PH99, TR21-TR25, ZE
DO YOU DELIVER TO BFPO ADDRESSES?
We offer FREE delivery on BFPO orders over £30. For all purchases under £30, a charge of £3.95 will be added.
If you are a BFPO customer, please ensure that you select 'BFPO' from the country drop down field when entering your address at the point of checkout. Failure to do this can result in your parcel being misrouted and may cause long delays.
For BFPO destinations that are exempt from the VAT, the price will be adjusted once your order has been placed. It is essential that you select 'BFPO' from the country drop down field to qualify for this automatic exemption as we cannot apply retrospective refunds for VAT once your order has been despatched. Your order confirmation email will state the full retail value including VAT. We will send you a separate invoice showing the corrected amount, excluding VAT.
All BFPO deliveries will be delivered into Northolt via Parcel Force where they will then be distributed to the correct locations. Please be aware that once your parcel is handed over to BFPO we cannot track the parcel and will have no control over its delivery. View our full terms & conditions for BFPO orders here.
DO YOU DELIVER TO NORTHERN IRELAND, THE CHANNEL ISLANDS, THE ISLES OF SCILLY AND THE ISLE OF MAN?
We deliver to most postal areas in the UK including Northern Ireland. However, geographical location and courier availability can restrict our service. We may not always be able to deliver certain products to Northern Ireland, the Channel Islands, Isles of Scilly and the Isle of Man.
We now deliver a range of products to a number of countries outside the UK, including the Republic of Ireland - see the section on International delivery here.
Please note that we reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.
DELIVERY TIMESCALES TO REMOTE AREAS
There are a small number of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescale and cannot offer Next day delivery. Items will sometimes take more than the scheduled 7 days to deliver, due to limited courier availability in these areas.
AB1, AB2, AB3, AB4, AB5, AB9, AB10, AB11, AB12, AB13, AB14, AB15, AB16, AB21, AB22, AB23, AB24, AB25, AB30, AB31, AB32, AB33, AB34, AB35, AB36, AB37AB38, AB39, AB41, AB42, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56, AB99
B99, BB94, BD97-98, BL11, BL78, BN50-52, BN88, BN99, BS80, BS98, BT1-94
CA1-28, CA95, CA99, CF30, CF91, CF95, CF99, CH25-34, CH70, CH88, CH99, CM92, CM98-99, CT50, CW98
DD8 to DD11, DE99, DG1-14, DG16, DH97-99, DN15-16, DN18-21, DN31-41, DN55
EH91, EH95, EH99
G9, G58, G70, G79, G90, GU95, GY1-10
HR3, HR5, HS1-9
IM1-9, IM99, IP98, IV1-28, IV40-49, IV30-IV32, IV36,IV51-56, IV63, IV99, JE1-5
KA4, KA16-19, KA26-28, KW1-17, KY99
L67-68, L70-75, LA1-23, LD1-8, LE21, LE41, LE55, LE87, LE94-95, LL15-78, LN7-9, LN11-13, LS88, LS98-99
M61, M99, ME99, MK77
NE19, NE48-49, NE67-71, NE82-83, NE85, NE88, NE92, NE98, NG70, NG80, NG90, NP7-8, NR99
PA20, PA21-24, PA26-38, PA41-49, PA60, PA61-78, PA80, PE23-25, PE99, PH1-12, PH30-44, PH49, PH50, PH6, PH8-9, PL11, PL14, PL15 and PL22 to PL31, PO30 to PO41, PR0, PR11
S49, S96-99, SA2-11, SA14-20, SA33-48, SA61-73, SA80, SA99, SL60, SL95, SN38, SN99, SO97, SR9, SS22, SS99, ST55, SY10, SY15-25, SY99
TD12, TD15, TD8-9, TR21-25, TS12, TS13, TR1 TR2 TR3 TR4 TR5 TR6 TR7 TR8 TR9 TR10 TR11 TR12 TR13 TR14 TR15 TR16 TR17 TR18 TR19 TR20 TR21 TR22 TR23 TR24 TR25 TR26, TR27, TR93
WA55, WA88, WD99, WF90, WR78, WR99
YO21,YO62, YO90-91, YO95