HOW AND WHEN WE REFUND YOU WHEN YOU MAKE A RETURN
When returning your item, the way you originally paid will determine how we refund you.
We'll process your refund once the item comes back into our warehouse. It can take up to 14 days (usually sooner) for the refund to appear in your bank account, but we'll keep you informed at each stage of our process.
Credit / debit card
If you paid by credit or debit card, we’ll refund the same card originally used to place and pay for the order.
If you paid online using PayPal, we'll process a refund to your PayPal account once we receive your return.
Gift cards & Evoucher
If you originally purchased the item online using a gift card or voucher, we'll refund the amount owed to you onto a new gift card.
LOST YOUR RECEIPT OR DELIVERY NOTE?
If you placed your order online and signed into your account before checkout, it will be in your order history and you can print it off.