The standard cost of delivery to Australia is now just $20.
For delivery to Australia, please allow 5-9 working days from despatch. If you live in a major city, your parcel should arrive within 5 days; however, some remote areas may take up to 9 days to be delivered. We would, therefore, ask that you wait the full 9 working days before contacting us about your order. The above lead time is an estimate of delivery providing that the items you have ordered are in stock. To get a more accurate estimate of the delivery lead time please refer to the individual product page.
The UK carrier company, Skynet will be responsible for the first leg of your parcel’s journey, from the UK to Australia. Your parcel will then be passed onto a local courier and will be delivered directly to your door according to standard delivery procedures. We are currently using a leave safe service which means if you are not in to receive your package the courier has permission to leave your parcel in a safe place.
Please note that we are currently unable to deliver to PO Box addresses.
Tax And Import Duties
There is no requirement to pay Duty or Goods and Services Tax when your goods arrive in Australia providing that your order has a shipped value of less than AUD $1000. Should your order exceed this import limit then you will be responsible for any additional customs charges. If multiple packages arrive in Australia addressed to the same person and sent from a single consignee overseas then the value of all packages may be combined for duty and tax assessment purposes, and will also be your responsibility. Unfortunately, we cannot declare packages at a lower value than their actual value to avoid customs charges as this is illegal.
When shopping on our Australian site all the prices exclude VAT. The price you see whilst shopping with us online is the final price you pay!
If you still haven't found the information you are looking for, please do not hesitate to contact us.
You will be informed of a parcel tracking number when your order is despatched and can track the progress of your delivery using the link in the despatch confirmation email. Very occasionally this tracking number will change once your parcel is passed on to the local courier company, so if you find your tracking number does not work please e-mail our Customer Services team who will confirm the correct tracking number for you.
If you’re not around to take delivery of your parcel, the courier will leave a calling card with information about how to rearrange your delivery or pick your parcel up.
- For international deliveries, please refer to our International Delivery Table.
- All delivery charges and timings are subject to change without prior notice.
Unfortunately, we are unable to deliver gas, cooker fuels, lighting fluids, any knives or bladed items and some foodstuffs internationally. Some larger items, such as tents, large rucksacks and luggage may also have restricted delivery.
If you’ve changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we’ll refund it. Unfortunately, we are unable to do exchanges for international orders. Unless faulty, this should be within 35 days of receiving your order, and please note that you’ll need to bear postage costs. By original condition, we’d expect this to mean that you’ve kept packaging and labels and that the item is undamaged and unused.
For more international returns queries, please contact our Customer Services team.